Fair when plans
have to change.
No bookings or payments are currently being accepted. The final policy will be shown before payment and included with the booking confirmation.
If Shotvero cancels
The customer may choose a suitable replacement date or a full refund of amounts paid for the affected service.
If the customer cancels
- 7 days or more before: full refund.
- Between 72 hours and 7 days: one reasonable reschedule where available, or a refund less genuine, clearly explained costs already committed.
- Less than 72 hours before: a refund may be reduced by reasonable, unrecoverable costs already committed to the booking.
- No-show: the refund may be reduced up to the genuine loss caused, never as a punishment.
Reducing the loss
If Shotvero can refill the time or avoid a cost, any deduction will be reduced accordingly. Evidence of material deductions can be requested.
Cooling-off rights
Where UK consumer cancellation rights apply, customers will receive the required information. If a customer asks for a service to begin during a statutory cancellation period, any permitted charge will reflect work actually supplied. Statutory rights remain unaffected.
How to cancel
Email [email protected] with the booking name, date and reference. The cancellation becomes effective when received.
Operational draft only; this policy will be reviewed before paid launch.